Unsatisfied Client

In recent consultant experience I found many friends who are asking me the best way to deal with unsatisfied client. Regardless the business you are working, there is no model to follow when it comes to deal with client. As Business Engineer consultant, I could advise several signs of procedure that helps and you can further your view and exploration by reading below flow discussion on below named blog…

Client is the asset of doing business, we may say if i lost the client i may not get another one. Another way, we may say, because everybody is looking for lot to do more than they think doing, losing this client will help you to adjust the best way forward and find yourself leader of doing more than before. It is a set of homework that we could do on our daily life. Because if you stuck on trying means of satisfying the client, you’re wasting your time, and you may not anymore be able to be attractive to this client. mostly if it is time that you couldn’t respect the promised deadline, or the quality of your service they were expecting, or have seen something better than what you are delivering them.

These cases which are common on today technology, the only strategic plan you should do, is to not stress, admit it and help your client to sort out some how that allow you to forget him forward. Use his behavior and grow more strategic with future more clients in your way. You may discover that the client switch to another worse alternative because the client wanted to show he found the best than yours. You just keep smile and accept it. Encourage him to go with and if you could help him, it could be the best growth of your professional life in doing business. Because You never fail in doing what you believe, it may be your mistake in many ways:

1. You didn’t give the easy solution but instead though you provide the professional solution
2. Your team members are not aligned with your expectation and you stuck in the middle till the client take over.
3. You was not strict on getting written down all what the client wanted
4. You may mixed up personal and professional means together and found unexpected return reactions
5. You delayed it and the client were asking everywhere to find better for him

These signs are crucial but worth to learn and move forward because the more the client shows awareness of your solution, the ignorance the client is on your capability of doing business. you know yourself and do many than the client knows.

Client always has the last word in the worst case, but you may have the best lesson from his behavior. this lesson that cost you thousand will be an investment for millions forward your future business life…

from the Founder of Seleaninews – Mohamed Salim @ seleanin.com  – below is the blog than can inspire you more:

http://resources.alibaba.com/topic/47926/Dealing_with_a_unsatisfied_client.htm

In this era of global trade what will be the best way to deal with clients who are not satisfied with goods or services that they ordered? What remedies as in policies should be put in place to safeguard their interest?

Replying to [eloho]:You will never please all the buyers 100% of the time

Replying to [eloho]:

Basically agreeing with opalcutter, I would say, look at how serious these complaints are, if you can remedy them, if it’s worth the effort, etc. If from this point of view there is nothing you can reasonably do, just forget that client. There are more than 6 billion people in this world – do you really need that one cranky client?

Replying to [adimec]:Just maybe that one cranky client can make the difference in all your business life

Replying to [eloho]:

Based on my experience, cranky customer is a certain type of independent businessman that deals with matters from very principal point of view. Very difficult to work with them, everything should always work like a charm and it is always somebody else who is responsible. This attitude cannot be changed and for them I am sometimes willing to say that our cooperation doesn’t please me, I am not happy to the situation…

Every other customer is worth fighting for, since reasonable demands can be fulfilled and cooperation will develop further. Remember that most of the time it is easier and cheaper to suffer some costs to keep existing customer happy than investing on totally new ones.

Replying to [jarkko]:I think I agree with you my dear friend, its just that at times it is really difficult to know where to draw the line.

Replying to [eloho]:we allways have to try our best give the best service back to our customers.
ofcause that is imporsobbible every clients are interesting your goods .
so most important we have to know more and thing more what is our customers like .
that is business
you have to let your customers earn profit and get service from you when they cooperate with you
do you think so?